Initial tenant setup and configuration
We create and initially configure the Microsoft 365 tenant, then provide the customer with the information and guidance needed to administer it after handover.
Approved service scope
- Tenant creation and initial configuration
- Domain and DNS verification
- User and mailbox creation
- Licence guidance
- Multi-factor authentication and baseline security configuration
- Exchange Online setup
- Teams setup where required
- Initial SharePoint and OneDrive setup
- Administrator handover documentation
- One week of remote support following handover
Licence purchase and guidance
The customer purchases Microsoft licences directly. We recommend suitable licences, assist with the initial purchase and demonstrate how the customer can manage licences after handover.
Administrator handover
We provide administrator handover documentation for the agreed configuration. Jatera does not retain delegated access after handover unless this is separately agreed with the customer.
One week of remote support
The included support period begins on the date the tenant is handed over to the customer. It covers guidance on:
- Creating and managing users
- Assigning licences
- Shared mailboxes
- Distribution groups
- Resource mailboxes such as meeting rooms
- Using the supplied handover documentation
Scope and quotation
Every tenant requirement is assessed individually so that the scope and quotation reflect the needs of the business.